WELCOME TO THE APACS SPORTS WEBSITE TERMS AND CONDITIONS FOR USE. THESE TERMS AND CONDITIONS APPLY TO THE USE OF THIS WEBSITE AT www.apacs-sports.co.uk. BY ACCESSING THIS WEBSITE AND/OR PLACING AN ORDER, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.

Racket Strings

1. At Apacs Sports UK all of our rackets are custom strung to your specification, as a term of sale we will ask you for your preferred string type and tension unless otherwise described. Please be advised that higher string tensions, regardless of string type will have a tendency to break under the pressure of non sweet spot shots. Apacs Sports UK will not be held responsable for off centre shot string breakage.

2. String Breakages - At Apacs Sports UK we take great care and pride over all racket stringing and re-strings. However we can not be held responsible for any string breakages that ocure during the normal use of the racket in question. We will only entertain string related claims attributed to manufacturing faults and/ or poor workmanship, no discussion will be entered into on this subject.

Shipping

1. Orders are released for dispatch only upon receipt of cleared payment in full.

2. All costs associated with dishonoured cheques or credit card transactions are borne by the purchaser.

3. Please note that this website currently supports World wide shipping.Cost may vary and we reserve the right to add additional costs for shipping insurance where appropriate.

4. We aim to dispatch in-stock items within three working days of receipt of payment. For larger orders, custom orders and back-orders, please allow up to 3 weeks for delivery in Europe and 5-6 weeks for the rest of the world or as negotiated with Apacs Sports UK. If Using the express delivery option, expected delivery dates will be stated on your final invoice. Unfortunately, however, delivery dates depend on a number of factors outside of our control and we therefore cannot accept responsibility for delays. We will, however, endeavour to keep you informed at all times as to the progress of your order.

5. Unless you instruct us otherwise, orders which are unable to be filled from in-stock items may be delivered in instalments.

6. We generally ship by way of Royal Mail Post. However, for large orders we may elect to utilise an alternative carrier without prior notice. Additional charges will apply if you require expedited or special delivery.

7. The deposit of goods with our nominated carrier for shipment constitutes supply for the purposes of this agreement, and, as a consequence, all risk associated with the loss of, or damage to, goods in transit rests with the purchaser. Similarly, the costs of, and sole responsibility for, transit insurance rests with the purchaser.

Stock

We try to keep all of our products in stock all of the time.

Sometimes demand for certain products is very high and we can't replace stock quickly enough. Sometimes manufaturers themselves are out of stock. Where you see an out of stock message the product will be temporarily unavailable to order. Occasionally items can sell out before we have a chance to alter the status on our site. In this event we will contact you and either send the item/s when they arrive offer an alternative or refund the purchase price.

We are adding new products to our site continually, we will keep you informed of new arrivals and special offers in our newsletter.

Cancellation & Returns policy

We guarantee to replace or refund any item that does not meet your expectations. All we ask is that you contact us and inform us of the return in writing (e-mail will suffice) and the items are returned to us in a re-saleable, unused condition in the original packaging within 14 days of receipt. The returns will be at the customers cost. We strongly advise customers who wish to return items to get proof of delivery, as we cannot account for something we have not received.

Under the distance selling regulations 2000, UK and European customers have the right to a 7 day cooling off period from the date of order. If goods have been delivered then your right to cancel and return your items is 7 days from the date of delivery. In the case of uncollected items or items returned to us by the carrier, we reserve the right to charge re-delivery fees or a 20% restocking fee.

Any items returned after the 14 day period will be subject to a 20% restocking fee.

This does not affect your statutory rights

How do I return an item?

To return any item please e-mail sales@apacs-sports.co.uk to inform us first and then dispatch to:

Unit 2A, Garden Drive, Rugeley, Staffordshire, WS15 1BX. 

Please be aware that customers are responsible for the return postage or any carriage charges which may apply.

What do I do if I’m returning a damaged item?

In the unlikely event of anything being faulty or damaged in transit please contact us immediately via email or telephone to arrange for the items return or replacement. The customer must retain proof of postage when sending the damaged goods back, Apacs Sports UK cannot be held responsible for non receipt.

General

These terms and conditions are governed by the laws of England and Wales, but do not affect your statutory rights.

• We will not accept any liability for errors in the descriptions of goods, or in the pricing. Apacs Sports UK™ can alter the descriptions and pricing of the products at anytime.
• We cannot be held responsible for any losses resulting from misuse of our website.
• Apacs Sports UK™ may contain links to other websites, these are here to enhance our customers shopping experience and whilst we do encourage our customers to use these links, we cannot be held responsible for any loss or damage whilst navigating or using these external sites, as they are not under our control.
• Apacs Sports UK™ can only be held liable up to the cost of the product(s) purchased

Marketing data

At Apacs Sports UK™ we like to keep our customers updated on special offers and new products, this may be via e-mail or through the post. Whilst this will only happen occasionaly, we do understand that some may not wish to be included in this. To opt out of this service please tick the box when prompted, either on the signing up screen for the first time, or when logged in under "Edit my personal details"

If you would not like to receive e-mails from carefully selected companies that we think may be of interest to you, then please follow the same steps as above.

Security

All transaction information is taken by Paypal. Paypal are the largest independent Payment Service Provider in the country. No cardholder information is ever passed unencrypted.

What this all means is that your data is entirely secure. Rest assured that no one at Apacs Sports UK™, Paypal or anyone trying to gain access to your card details can.

I’ve finished shopping and want to pay, what now?

What will happen is after you have finished shopping and are ready to purchase the items in your shopping basket you click pay, and will automatically be redirected to Paypal which is a completely secure page and no one but yourselves can read the information you input.

We use Paypal to take payments because they have over 200 million satisfied customers and offer the most secure way for our customers to pay, using the very latest encryption methods.

After the transaction is complete Paypal will notify us whether the transaction has been successful and we will send the products to you.

If you have any questions regarding security or any other matter please do not hesitate to ask either via:

info@apacs-sports.co.uk

Limited liability

Apacs Sports UK has compiled the detailed information provided on this website from internal and external sources to the best of its knowledge and belief, using professional diligence. We endeavor to expand and update this range of information on an ongoing basis. The information on this website is purely for the purpose of presenting Apacs HK and its products and services. However, no representation is made or warranty given, either expressly or tacitly, for the completeness or correctness of the information on this website. In particular, we must ask you to be aware that this information may no longer be up to date. We therefore recommend that you check any information you obtain from this website prior to using it in whatever form. Advice given on this website does not exempt you from conducting your own checks on our latest advice - particularly our safety data sheets and technical specifications - and on our products, with a view to their suitability for the intended processes and purposes. Should you require any advice or instructions concerning our products or services, please contact us directly.

Users of this website declare that they agree to access the website and its content at their own risk. Neither Apacs Sports UK or third parties involved in the writing, Production or transmission of this website can be held liable for damage or injury resulting from access or the impossibility of access or from the use or impossibility of use of this website or from the fact that you have relied on information given on this website